By: Chaunte’ Causey, Communications Manager, PCC
When your child has special health care needs, consistent and coordinated care can make all the difference—but getting that care isn’t always easy. Between travel, time off work, and juggling appointments with multiple specialists, families often face real barriers just to get in the door. That’s where telehealth steps in.
At Palmetto Care Connections, we believe that every child deserves access to quality care—regardless of location. Telehealth has become a powerful solution for families, especially those in rural communities, by bringing providers directly to them in the comfort of their own homes.
Why Telehealth Works for Children with Special Health Care Needs
Children with complex or chronic health conditions often require regular follow-ups with pediatricians, specialists, therapists, or care coordinators. Telehealth helps streamline that process in several key ways:
- Less travel, more convenience: You don’t have to drive across counties or states for care. Virtual appointments save families time and money.
- More flexibility: Appointments can be scheduled around school, work, and other obligations—making life a little easier.
- Safer environment: When immune systems are fragile or flu season is peaking, staying home can help protect your child from unnecessary exposure.
- Better coordination: Providers can collaborate more easily through virtual platforms, ensuring everyone is aligned with your child’s care plan.
How to Prepare for Your Child’s Telehealth Visit
To make the most of your child’s virtual visit, a little preparation goes a long way. Here are some helpful tips adapted from guidance provided by the U.S. Department of Health and Human Services:
1. Check your tech – Ensure a strong internet connection and test your device’s camera and microphone. Familiarize yourself with the telehealth platform before the appointment.
2. Set the scene – Choose a quiet, well-lit room where your child feels safe and comfortable. Try to limit distractions. If your child has trouble staying still, having a toy or favorite item nearby can help.
3. Have medical info ready – Prepare a list of your child’s medications, any new or ongoing symptoms, and questions or concerns you want to discuss. Having relevant medical records on hand is also helpful.
4. Talk with your child – Explain the visit in age-appropriate terms—like a video call with someone who helps them feel better. Encourage your child to talk with the provider and share how they’re feeling.
What to Expect During the Visit
Be ready to assist during the appointment. Your provider might ask you to help demonstrate a movement, show a rash, or take your child’s temperature. Stay involved and take notes. Be sure you understand the follow-up plan, including any tests, prescriptions, or referrals.
Creating More Pathways to Care
Telehealth is more than a backup plan—it’s a lifeline for families navigating complex health needs. For children with special health care needs, it offers personalized care without the added burden of constant travel or waiting rooms. And for rural families in South Carolina, it creates access where access was once limited.
At Palmetto Care Connections, we’re committed to making health care more accessible for all families. By expanding digital literacy and telehealth services across South Carolina, we’re helping more children get the care they need—right at home.
Source:
Information adapted from the U.S. Department of Health and Human Services publication:
“Telehealth for Children and Youth with Special Health Care Needs” (February 2023)
View the full guide here.
