Skip to main content

Telehealth Most Commonly Used for Follow-ups, Behavioral Healthcare


 By Anuja Vaidya


A new report shows that telehealth usage remained steady from 2022 to 2023, with follow-up and behavioral healthcare cited as the primary reasons for a virtual visit.

 – Most Americans are engaging in telehealth for follow-ups from a prior appointment and behavioral healthcare, according to a new survey.

Conducted by global commercial real estate and investment management company JLL, the survey polled 4,017 US residents from April 19 to April 28. Of the respondents, 51 percent were female, and 49 percent were male. Further, 29 percent were Baby Boomers, 28 percent were Millennials, 25 percent were Generation X, and 15 percent were Generation Z. Twenty-eight percent lived in urban settings, 24 percent in rural areas, and the rest in suburban settings.

The survey results show that 42 percent of respondents said they had a telehealth appointment in the last year. This figure has dropped slightly from the 2022 JLL Healthcare Patient Consumer Survey, which showed that 45 percent said they had a telehealth appointment in the last year.

Though follow-up from a prior appointment was the top reason for a telehealth appointment in the 2022 and 2023 surveys, the proportion of residents citing this reason declined.

In the 2023 survey, 43 percent of respondents said they had a follow-up visit via telehealth, compared to 45 percent the year prior.

On the other hand, the share of respondents using telehealth for behavioral healthcare has grown. Around 31 percent of respondents said they had a telehealth visit for behavioral health/counseling in 2023, up from 25 percent in 2022.

The third most common reason for a telehealth visit was an initial consultation for a medical concern or condition, with 26 percent of respondents in 2022 and 27 percent in 2023 citing this reason. Primary and preventative care was a new option in the 2023 survey, and 17 percent of respondents said they participated in a virtual visit for this reason.

But the survey also revealed that 29 percent of the time, telehealth led to an in-person visit.

Regardless, 71 percent of US residents stated that based on their past experience, they would prefer a telehealth visit in the future, whether they chose it themselves or were directed to a telehealth appointment. This figure dropped 5 percentage points from the 2022 survey when 76 percent of respondents said they would prefer telehealth in the future.

Click here to continue reading…