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Palmetto Care Connections Hosts Digital Literacy Class in Mullins, SC

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By: Chaunte’ Causey, Communications Manager, PCC

On Thursday, May 1, 2025, Palmetto Care Connections (PCC) hosted a digital literacy training class at the Mullins Library in Marion County, welcoming 18 participants from the local community.

This free class is part of PCC’s ongoing mission to improve digital access and health equity in South Carolina’s rural and underserved areas. Attendees received instruction on foundational digital skills including internet safety, creating and using email accounts, accessing telehealth services, and navigating commonly used websites.

Each participant also received a tablet and hands-on support to help them set up and use the device confidently and independently.

PCC’s digital literacy program is designed to empower individuals with the knowledge and tools they need to stay connected, manage their health online, and access essential services. Classes are held in community-focused settings like libraries and health clinics to make learning approachable and convenient.

Palmetto Care Connections continues to expand its outreach through strategic partnerships across the state. By bringing digital literacy directly to local communities, PCC is helping ensure no South Carolinian is left behind in the digital age.

Honoring Nurses Who Keep South Carolina Connected to Care

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By: Chaunte’ Causey, Communications Manager, PCC

At Palmetto Care Connections, we know that nurses are the backbone of our healthcare system—and this National Nurses Week, we want to take a moment to celebrate the incredible individuals who make a difference in the lives of patients every single day.

From nurses who work in traditional clinical settings to those who have embraced the evolving world of digital health, we are grateful for every single one. We especially recognize the dedicated nurses across our partner organizations who serve in a wide variety of roles: in offices and clinics, out in the field providing home care, delivering services through telehealth platforms, and supporting patients with remote patient monitoring.

These nurses are on the front lines of rural health, showing up in underserved communities, schools, long-term care facilities, and even patients’ homes. They’re leveraging technology to close gaps in care, improve health outcomes, and build trusted relationships with those they serve—often across miles of distance.

At PCC, we see the critical role nurses play in expanding access to care through innovation and compassion. Whether it’s a school-based telehealth visit, a virtual consultation, or a remote check-in with a chronically ill patient, nurses are leading the charge to make healthcare more accessible, equitable, and effective.

To every nurse—thank you. Your resilience, empathy, and expertise are the heartbeat of health care across South Carolina. This week, and every week, we honor your commitment and celebrate the impact you make.

Happy National Nurses Week from all of us at Palmetto Care Connections!

PCC Represented at 2025 NCHN Annual Educational Conference

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By: Chaunte’ Causey, Communications Manager, PCC

Palmetto Care Connections was recently represented at the National Cooperative of Health Networks (NCHN) Annual Educational Conference, held April 15–17, 2025, in Indianapolis, Indiana. The event brought together health network professionals from across the country to connect, collaborate, and explore new ways to support rural health initiatives.  

Our Chief Community Relations Officer, Davia Smith, attended on behalf of PCC, taking the stage as a featured speaker. She shared insights on how telehealth technology and digital literacy can improve access to care—especially in underserved and rural communities.  

Hosted by NCHN, a national organization dedicated to supporting health networks, the conference provided space for meaningful discussion around innovation, sustainability, and network growth. From thought-provoking sessions to a networking reception, attendees had valuable opportunities to exchange ideas and learn from one another.  

With about 50–60 participants, the gathering was intentionally small, creating room for deeper conversations and stronger peer connections.  

Focused on the unique needs of health networks, the NCHN Annual Conference plays an important role in shaping the future of rural healthcare. PCC is proud to take part in these national conversations and is excited to bring home ideas and inspiration to continue bridging the digital and healthcare divide in South Carolina’s rural communities. 

Making Connections: Meet Kamryn Williams, LPN

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Meet Kamryn Coker Williams, our Telehealth Coordinator specializing in Remote Patient Monitoring (RPM) at Palmetto Care Connections!

🩺 Kamryn’s role focuses on distributing and educating patients about advanced monitoring tools that help providers make the best decisions for treatment and health outcomes. She also works closely with patients and providers to support healthier lifestyles while assisting with other telehealth services PCC offers.

🤝 One of Kamryn’s proudest moments was helping with PCC’s Telehealth Summit just four months into her role, where she witnessed how a small team created such a successful event.

❤ After years with large corporate companies as an LPN, Kamryn knew PCC was different from her first call with our CEO, Kathy Schwarting. Kamryn says joining this close-knit, supportive work family has been a huge blessing ️.

🧡 For Kamryn, the most rewarding part of her job is building strong relationships with her RPM patients.

Inspired by the mantra, “Enjoy the little things in life because one day you’ll realize they were the big things,” Kamryn brings warmth and care to all she does.

🐕 Outside of work, Kamryn loves helping her dad and brother with their hunting dogs, providing vaccines, grooming, and plenty of TLC 🐾.

Stroke Awareness Month: Know the Signs, Save a Life

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By: Chaunte’ Causey, Communications Manager, PCC

May is National Stroke Awareness Month, and Palmetto Care Connections (PCC) is using this time to raise awareness about stroke prevention and the life-saving role telehealth plays—especially in South Carolina’s rural communities. 

A stroke happens when blood flow to the brain is interrupted, and getting treatment fast is critical. Remember the BE FAST signs: 

  • Balance loss 
  • Eyesight changes 
  • Face drooping 
  • Arm weakness 
  • Slurred speech 
  • Time to call 911 

Rural residents often face barriers to care, but PCC helps bridge the gap by connecting patients with medical providers through telehealth—getting them the help they need faster. 

PCC also offers digital literacy classes to help people use health tools like blood pressure monitors and telehealth platforms to manage stroke risk. 

This May, learn the signs, share them with others, and take steps to protect your health. 

Supporting Mental Health Through Telehealth in South Carolina

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By: Chaunte’ Causey, Communications Manager, PCC

May is Mental Health Awareness Month, a time to highlight the importance of emotional well-being and ensure access to care. In South Carolina, telehealth is playing a critical role in expanding mental health services—especially in rural and underserved areas. 

The South Carolina Department of Mental Health operates one of the country’s most robust telepsychiatry programs, providing around 1,550 psychiatric services each month. This initiative makes it easier for individuals to access care without needing to travel long distances. 

The Medical University of South Carolina is also a national leader in telehealth, offering virtual care through its Center for Telehealth. This platform helps patients connect with specialists and mental health professionals across the state. 

Several accessible telehealth options are available in South Carolina: 

  • MUSC Health Virtual Care: Free for State Health Plan members, with 24/7 access for mental health and other common concerns. 

As we recognize Mental Health Awareness Month, these telehealth tools serve as vital resources for individuals seeking support—ensuring care is just a click away, no matter where you live in South Carolina. 

New USC clinic tackles mental health provider shortage in rural South Carolina

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By Carol J.G. Ward, University of South Carolina

 

A new clinic expected to launch this summer will provide free care for those in South Carolina with limited access to counseling services either because of gaps in service, financial and insurance concerns, or their location in a rural community.

The student-operated, faculty-directed clinic, a project of the School of Medicine Columbia’s Counseling and Rehabilitation Program, initially aims to alleviate the shortage of providers for rural residents in Bamberg, Calhoun, Fairfield, Orangeburg and Chester counties. It also will provide a practicum opportunity for students in the program with a goal of developing and maintaining a pipeline of counselors who stay and work in their communities.

“We’re able to give back to the community by offering services, providing resources and addressing the needs of those who may fall through the cracks, while also training our students,” says professor Taryn Richardson, who serves as practicum and internship coordinator. “We can harness the passion of our students with a built-in training opportunity to offer service to their communities.”

The USC School of Medicine Columbia’s Clinic for Counseling and Assessment, funded by a grant from the South Carolina Center for Rural and Primary Health Care, will offer some in-person services and will also use Palmetto Care Connections HIPAA-compliant telehealth platform to expand its reach and impact.

The clinic has progressed rapidly from vision to its impending launch, and Sacco-Bene credits the community partnerships and trust they’ve been able to build. They’re also relying on those partnerships to get the word out about the clinic to potential clients when it opens.

“We’ve had wonderful collaboration with agencies and organizations in these rural areas to support our efforts to build the workforce,” says program director Christine Sacco-Bene. “We’ve worked to build trust and connections for referrals through strategic outreach with care providers, schools, churches, barber shops, you name it.”

Practical learning opportunities

Emily Boening, who earned her master’s degree in Counseling and Rehabilitation from the University of South Carolina School of Medicine Columbia in 2023, says the clinic is an exciting new opportunity for both students and the community.

“These clinics offer more accessible counseling to community members who may not otherwise afford or participate in services,” Boening says. “They also allow students to gain real-world experience with a variety of clients without being siloed into one population.”

A key component of the Counseling and Rehabilitation Program is practical experiences such as shadowing, networking, and practicum and internship opportunities for students to build on their classroom education.

“As a clinician, hands-on learning opportunities helped to solidify my counseling identity and find the path that was right for me, and for future clients, it helped me gain confidence and competency in my skills delivery,” says Melissa Milligan (’24 master’s).

Internships are sourced through partnerships with state agencies, hospitals, community organizations, advocacy centers, and care providers. In some cases, students have pre-established connections where they want to pursue their clinical experience, Richardson says.

“These experiences provide real-life insight into the field by providing the opportunity to translate and use what I’ve learned outside of class,” says Anye’a Pinnock, who will complete her master’s degree this summer. “Learning about skills such as rapport building, case management and advanced empathy are only as effective as they are practiced.”

Boening adds that the oversight and protection of site and faculty supervisors through weekly group consultations and supervision meetings provides valuable feedback on recorded sessions, support when a student faces a challenge, and group discourse on relevant topics.

Because students are located statewide, they are often placed in internships within their communities that not only benefit their experiential learning but also help to address gaps in care, Richardson says.

“I look at practicum and internships as a long interview,” she says. “Many times, our students are offered a position that allows them to serve in their hometowns. Clients benefit because they have someone who’s truly invested.”

Growing enrollment

The Counseling and Rehabilitation Program has been part of the School of Medicine Columbia since the 1990s. It offers both the master’s program – with specialties in clinical rehabilitation counseling, clinical addiction counseling and career counseling – and an 18-hour certificate program in psychiatric rehabilitation studies.

“A few medical schools have their counseling as part of their curriculum, but it’s more the exception than the norm. The constellation of specialties that students can engage in sets USC’s program apart,” says Paul Toriello, assistant dean for Clinical Graduate Programs, and a professor of neuropsychiatry and behavioral sciences.

Because it’s in the medical school, students also interact with various medical and health professions, which enhances an interdisciplinary and holistic approach to health and mental health, Sacco-Bene says.

Enrollment has increased 48 percent increase since 2020 (from fewer than 50 to 78), with a diverse student body ranging from recent graduates to those in their second or third career. The hybrid format of the program with synchronous online classes allows students across the state and region to balance work and education. The program includes several mandatory in-person meetings per semester including learning community Saturdays, which serve as mini-conferences.

“We have 23-year-olds, and we have 73-year-olds as our students, which brings a richness and depth to our learning community,” Sacco-Bene says. “They bring a great deal of lived experience and diverse perspectives that we’re able to leverage and build from.”

Boening, Milligan and Pinnock started their journeys from different backgrounds and life stages, but the three women shared similar goals when they chose counseling and rehabilitation as a career.

Milligan, who has a background in elementary education, says she felt she could have a bigger impact outside the classroom. She has continued her education in other areas and says completing the program at USC’s School of Medicine Columbia is the best decision she ever made.

Her current work as a clinical counselor at Epworth Upstate Counseling allows her to approach service from a big picture perspective. She works mainly with children ages four to 18.

“I intentionally seek opportunities to educate, advocate and serve within the community and to use my rehabilitation knowledge to help those who need my services,” she says.

After deciding her job as a public relations consultant wasn’t a good fit for her goals, Boening sought a career more aligned with her interests and experience. She is now self-employed as a licensed professional counselor-associate and works to empower marginalized and disenfranchised populations to become changemakers. Her specialties include LGBTQIA+ folx, ADHD, relationships (couples and poly systems) and college students.

“I find that LGBTQIA+ folx often look for counselors who are part of their community, as we can work from professional and lived experience authentically,” Boening says. “As clients feel this support, they can pour their energy and capacity into their communities and those around them while maintaining their own well-being.”

With the completion of her master’s degree just a few months away, Pinnock is on the brink of attaining her lifelong goal of becoming a licensed professional counselor. She plans to provide rehabilitative care with a goal of improving the quality of life for clients experiencing mental health disorders such as anxiety and depression, life transitions and substance use. She will bring her perspective as a member of the Army National Guard to her practice and hopes to use her counseling and rehabilitation skills to serve the military population as well.

Making an impact

All three say the education and experiences provided in the medical school’s Counseling and Rehabilitation Program provide the practical skills development and theoretical classroom learning for successful client relationships.

“The professors motivate students to become engaged in all aspects of learning and community beyond our personal goals,” Boening says, adding that she was encouraged to participate in research and write for academic journals.

Graduates from the program have a broad range of professional opportunities, including clinical work and private practice, addiction or trauma centers, hospitals, state agencies, administration and nonprofit organizations. Some are serving the USC population through the Student Disability Resource Center and the Athletics Department.

“Students in the program come with a sense of purpose and mission, willing to make financial sacrifices for their calling,” Toriello says. “They put their soul into their careers.”

Milligan says the emphasis on practical experiences to reinforce classroom learning has given her an edge in serving others.

“Counseling is a lifelong learning opportunity that comes along with new skills, theories and practices,” she says. “You can only truly become good at if you get out there and do the work hands on.”

 

Link to original article:  New USC clinic tackles mental health provider shortage in rural South Carolina – USC News & Events | University of South Carolina

PCC Team Hosts Telehealth Kickoff at Mullins Library

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By Chaunte’ Causey, Communications Manager, PCC

Palmetto Care Connections (PCC) recently traveled to Mullins, SC, to host a Telehealth Kickoff event at the Mullins Library, aimed at increasing awareness and usage of the newly installed telehealth cart available to the public. 

The event was led by PCC’s Project Coordinator Liz Saitz and Telehealth Coordinator Caroline Warren. Together, they demonstrated how the telehealth equipment can be used to connect with healthcare providers, right from the library. 

Attendees had the opportunity to participate in mock telehealth visits, providing a hands-on experience to better understand how the system works. PCC team members also conducted additional training for library staff, ensuring they felt confident supporting patrons with telehealth access moving forward. 

One memorable moment came when a local gentleman, who had been using the library’s internet, expressed genuine interest in how the telehealth cart could benefit him. His curiosity and engagement served as a powerful reminder of the real impact this technology can have for residents with limited access to traditional care. 

The event welcomed 12 attendees and was geared toward introducing the Mullins community to a new way to connect with healthcare services—bridging the gap between technology and health equity in rural South Carolina. 

Making Connections: Meet Caroline Warren

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By Chaunte’ Causey, Communications Manager, PCC

Say hello to Caroline Warren, one of our amazing Telehealth Coordinators at Palmetto Care Connections!  

🏫 Caroline plays a vital role in school-based telehealth, working closely with school nurses and telehealth providers to bring healthcare access to local schools. 📡 She also helps place telehealth equipment in community spaces like Offices on Aging, libraries, and churches, while providing ongoing support for telehealth equipment. 

🌐 A memorable moment for Caroline was participating in the Digital Divide simulation at the 12th Annual PCC Telehealth Summit. She says the experience was eye-opening, highlighting the many barriers people face in a technology-driven world. 

💙 Caroline says she was inspired to join PCC because of its mission to provide access to healthcare for people across the state, regardless of where they live. The most rewarding part of her role is interacting with people of all ages and seeing how telehealth transforms lives firsthand. 

Guided by her favorite mantra, “Good things are coming,” Caroline approaches each day with optimism and purpose.  

🔍 Outside of work, she loves watching true crime shows and diving into fascinating cases.  

Thank you, Caroline, for your passion and dedication to making healthcare more accessible! 

#MakingConnections #MeetOurTeam #PalmettoCareConnections 

PCC Hosts Digital Literacy Training in Norway, SC Thanks to Spectrum Grant

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By Chaunte’ Causey, Communications Manager, PCC

On April 23, Palmetto Care Connections (PCC) hosted a Digital Literacy Training in the town of Norway, South Carolina, empowering residents with essential skills to confidently navigate today’s digital world. The training was made possible through a generous $25,000 Spectrum Digital Education Grant awarded to PCC, following a broadband expansion project launched last December by Spectrum and the South Carolina Broadband Office. 

That project brought gigabit broadband services and a public Wi-Fi access point to Norway, opening new doors for connectivity in this rural community. The digital literacy class was one of the first major follow-up efforts, aiming to ensure that residents don’t just have access to high-speed internet—but also know how to use it.

Held at 3 Crosses Outreach, the training welcomed 23 participants, including Norway Mayor Lynn Garrick. Each attendee received a Dell laptop and hands-on instruction on everything from setting up their device and logging onto the internet, to navigating basic email functions and practicing internet safety. Participants were also trained to use their new laptops for telehealth visits, learning how to connect with their healthcare providers from home—an increasingly vital option for rural residents.

“We’re proud to help bridge the digital divide in towns like Norway,” said PCC Digital Literacy Manger Ashlee Parra. “Thanks to partners like Spectrum and local supporters like 3 Crosses Outreach, we’re not just talking about access—we’re providing the tools and training that turn access into opportunity.”

PCC is committed to continuing its digital inclusion work and looks forward to returning to Norway in the fall for another round of classes. With broadband now within reach, the focus is on ensuring no one gets left behind.