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Climbing Back Up the Telehealth Cliff. Congress Extends Medicare Flexibilities Through 30 January 2026

By News

From The National Law Review, Written by Darlene S. Davis, Cindy L. Ortega Ramos, K&L Gates LLP

The Continuing Appropriations, Agriculture, Legislative Branch, Military Construction and Veterans Affairs, and Extensions Act, 2026 (H.R. 5371) (CR) was signed into law on 12 November 2025, thereby ending the federal-government shutdown that started 1 October 2025. Of particular significance to healthcare providers, the legislation includes a short-term extension of the Medicare telehealth flexibilities that had been in place since the COVID-19 public-health emergency, but lapsed during the period of the shutdown.

Extended Telehealth Flexibilities

Division F, Title II of the CR includes Section 6208, which extends certain Medicare telehealth flexibilities through 30 January 2026. Although the telehealth provisions in the CR do not contain an express-retroactive effective date, the Centers for Medicare & Medicaid Services (CMS) has confirmed the extension applies retroactively as part of its issuance of updated telehealth FAQ. The FAQ are dated 14 November 2025, but were released on 20 November 2025, and at the time of this publication, the URL includes a reference to 26 November 2025, suggesting that they have been updated since the initial release.

Updated Telehealth FAQ on Practitioner Home Addresses

CMS’ updated FAQ also clarifies enrollment requirements for practitioners who furnish telehealth services from home. In FAQ 15, CMS confirms that distant-site practitioners may deliver telehealth services from their home, and in many cases are not required to report their home address on their Medicare enrollment application. Practitioners who provide telehealth services from home but maintain a separate physical-practice location do not need to enroll their home address; they may continue to enroll and bill using their physical-practice location as if the encounter were furnished in person.

CMS explains that virtual-only telehealth practitioners, whose sole practice location is their home, must report their home address as a practice location. CMS instructs these practitioners to designate the home address as a “home office for administrative/telehealth use only” on their enrollment application, which will allow CMS to suppress the street address from the provider’s profile page on the CMS Care Compare website. Practitioners may also contact the Quality Payment Program service center to request suppression of additional identifying information, including the address and photo number, from the page.

The issuance of this FAQ through guidance is consistent with CMS’ statement in the Calendar Year (CY) 2026 Medicare Physician Fee Schedule Final Rule (CMS-1832-F) (Final Rule), where CMS noted that “in the future any updates to this policy will be issued via subregulatory guidance.” CMS also noted in the Final Rule “that a separate Medicare enrollment is required for each State in which the practitioner furnishes and intends to bill for covered Medicare services.”

CMS Guidance on Processing Telehealth Claims

Following expiration of the flexibilities on 1 October 2025, CMS instructed Medicare Administrative Contractors to return certain telehealth claims pending congressional action. CMS has issued guidance explaining how those claims should be handled in light of the CR’s retroactive extension of telehealth flexibilities. CMS notes that the claims are now payable, provided they otherwise meet all Medicare coverage and billing requirements, and practitioners may resubmit them. CMS also confirms that practitioners may submit any other telehealth claims they had held in anticipation of possible legislative action.

CMS further encourages practitioners to identify beneficiaries who were charged out of pocket for telehealth services furnished during the lapse period, but that are now retroactively payable. In these cases, CMS instructs practitioners to refund any overpayments to beneficiaries and instead submit the applicable claims to Medicare.

Key Considerations for Providers

  • Certain Medicare telehealth flexibilities have been retroactively restored through 30 January 2026.
  • CMS issued updated FAQ on telehealth, including addressing when practitioners’ home addresses must be listed and how they may be suppressed from CMS’ public-facing websites.
  • Medicare telehealth claims returned during the lapse with CARC 16 or RARC M77 are now payable and may be submitted if they meet applicable Medicare requirements.
  • Providers should identify beneficiaries billed during the lapse, submit the claims to Medicare, and refund any overpayments to beneficiaries.

Original Article: Short-Term Extension of Medicare Telehealth Flexibilities

Telehealth Prescribers Urge Feds to Act Quickly on Virtual Rx

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By Andrea Fox, HealthcareITNews.com

 

A fourth temporary extension of pandemic-era virtual care flexibilities is pending review at the federal Office of Management and Budget. And ATA Action, the advocacy arm of the American Telemedicine Association – along with 182 telehealth stakeholders – is asking both OMB and the Drug Enforcement Administration to act quickly prevent avoidable lapses in treatment and protect continuity of care for millions who rely on these telehealth services.

“With only 25 days remaining before these critical telemedicine authorities expire, patients and providers are facing unacceptable uncertainty and the real risk of care disruptions,” these organizations urged in a letter sent to OMB Director Russell Vought and DEA Administrator Terrance Cole.

WHY IT MATTERS

Introduced during President Donald Trump’s first term, telemedicine waivers that allow access to controlled substances for millions of out-of-reach patients have reduced delays in treatment and improved outcomes, the telehealth stakeholders said in their Dec. 5 letter.

“These flexibilities have been essential for maintaining continuity of care, particularly for those with mental and behavioral health needs, over the past five years,” they said.

With days remaining before the authorities expire on Dec. 31, patients and providers face “unacceptable uncertainty and the real risk of care disruptions,” Alexis Apple, ATA’s director of federal affairs and ATA Action’s head of federal government affairs, said in a statement.

“Telehealth and virtual care have become a critical part of care delivery for millions of Americans,” she said.

Extending prescribing flexibilities so telehealth patients can access needed medications without requiring an in-person visit permanently depends in large part on creating special registrations for the remote prescribing of controlled substances.

“We have seen firsthand how technology-enabled care strengthens the provider-patient relationship, increases adherence to treatment plans and helps patients lead healthier lives,” ATA Action and stakeholders told Vought and Cole.

THE LARGER TREND

Last year, the DEA and the U.S. Health and Human Services announced a third waiver extension, citing more than 38,000 comments and a need to “carefully consider the input received” before promulgating a final set of telemedicine regulations.

Congress has, however, long required DEA to establish a special registration process that balances patient access with appropriate safeguards against misuse.

In January, DEA released a plan, but ATA Action and other groups quickly voiced concerns. Then, in February, the Alliance for Connected Care asked U.S. Attorney General Pam Bondi to intervene and toss out the DEA’s proposed e-prescribing rules.

Telemedicine providers and advocates said the proposed rules are rife with agency overreach and should not dictate how healthcare practitioners make decisions.

By March, DEA and HHS said they would postpone new telemedicine prescribing rules until the end of the year. Stakeholders then reminded the agency in July about the need to move forward with their work on creating a special registration.

“Authorized in the 2008 Ryan Haight Act and reinforced by the 2018 SUPPORT Act, this process remains unfulfilled after 17 years,” ATA Action and its coalition said in their new letter to the OMB and DEA leaders, urging them to work with Congress toward a meaningful and long-term resolution.

“A thoughtful special registration framework would give providers the ability to care for patients responsibly while ensuring DEA has the tools it needs to prevent inappropriate prescribing.”

“We continue to encourage DEA to fully engage with stakeholders and collect medical provider feedback on safeguards that mitigate real-world risks of diversion and enhance access to critical lifesaving prescriptions for individuals with mental health conditions, substance use disorder and other chronic conditions, while maintaining the highest standards for patient safety,” Apple added.

ON THE RECORD

“This progress must not be undone,” ATA Action and telehealth stakeholders said in their letter urging action before the end of the year. “Any delay in the DEA policymaking will create confusion among patients, cancellations and abrupt treatment gaps.”

 

Original Article:

New data details how telehealth use varies by physician specialty

By News

By Tanya Albert Henry, The American Medical Association

 

The percentage of physicians using telehealth in 2024 remained at levels that were nearly triple the rate they were before the onset of the 2020 COVID-19 public health emergency when physicians and patients flocked to the virtual modality, a new AMA report shows.

In 2024, 71.4% of physicians reported using telehealth in their practices weekly, up from the 25.1% who reported that in 2018 and just below the 79% reported in 2020.

But some physicians are far likelier than others to use videoconferencing for patient visits on a weekly basis, according to the AMA Policy Research Perspectives report, “Patient-Facing Telehealth: Use Is Higher Than Pre-Pandemic But With Great Variation Across Physician Specialties” (PDF).

Psychiatrists were the most likely to have provided a video visit in the prior week, with 85.9% reporting having used it. They also were the specialists to rely on videoconferencing most heavily, with 56.9% reporting using it for more than 20% of weekly visits. Meanwhile, 68.2% of psychiatrists used videoconferencing or audio-only forms of telehealth for more than 20% of weekly visits.

Of all the physicians survey, 15.7% reported using telehealth (video or audio-only) for more than 20% of their weekly visits.

Here are top five other physician specialties using telehealth the most, ranked by the share with more than 20% of visits being delivered via telehealth (video or audio-only):

  • Neurology—32.2%.
  • Endocrinology—24.2%.
  • Gastroenterology—20.4%
  • Family and general medicine—20.1%
  • Urology—18.7%.

Here are the five physician specialties using telehealth the least, ranked by the share with more than 20% of visits being delivered via telehealth (video or audio-only):

  • Ophthalmology—1.8%.
  • Dermatology—3.7%.
  • Emergency medicine—4.3%.
  • Orthopedic surgery—4.7%.
  • Anesthesiology—6.2%.

The AMA Policy Research Perspectives report comes at a time when there is relatively little published research examining how frequently patients and physicians use telehealth and how use differs across specialties. Data for the AMA Policy Research Perspectives report comes from the AMA’s nationally representative Physician Practice Benchmark Survey and Medicare claims data, which the AMA has conducted on a biennial basis since 2012.

From AI implementation to digital health adoption and EHR usability, the AMA is fighting to make technology work for physicians, ensuring that it is an asset to doctors. That includes recently launching the AMA Center for Digital Health and AI to give physicians a powerful voice in shaping how AI and other digital tools are harnessed to improve the patient and clinician experience.

Medicare data corroborates survey

Based on the 5% Medicare claims data for each quarter in 2024, the report found similar telehealth use patterns among physicians. Unlike the Physician Practice Benchmark Survey data, Medicare claims can be limited to only services that are eligible to be billed as telehealth, allowing researchers to compare telehealth use across specialties where it can be billed as such.

In 2024, 3.7% of telehealth eligible spending for services provided by physicians was billed as telehealth. The data showed that—similar to the benchmark survey—psychiatrists, at 31.2%, had the highest share of telehealth eligible spending that was billed as telehealth services. Among other specialists, those among the top were endocrinologists with a share at 8.5%, neurologists at 7.3% and gastroenterologists at 6.6%.

The new report—written by Carol K. Kane, PhD, who directs economic and health policy research at the AMA—also details trends in use of telehealth by practice ownership and why some physicians opt against using telehealth to provide care.

PCC Featured on Live 5 News: Understanding Seasonal Sadness and How Telehealth Can Help

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By: Chaunte’ Causey, Communications Manager, PCC

Our Telehealth Coordinator, Kamryn Williams, LPN, joined Bretta Kittrell, FNP, with Bamberg Family Practice on Live 5 News to discuss seasonal sadness, the signs to watch for, and how telehealth can make it easier to stay connected to care during the winter months.

Read and watch the full story here:
https://www.live5news.com/2025/12/03/health-experts-urge-awareness-seasonal-depression-affects-south-carolinians/

Shutdown Ends: Medicare Telehealth Flexibilities Extended Through January 30, 2026

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Article from Telehealth.org 

By: Julia Ivanova, PhD, MA

Takeaways

  • The Senate passed the continuing resolution (CR) on November 10, 2025, and the President signed it on November 12, 2025, ending the 42-day shutdown and extending key Medicare telehealth flexibilities.
  • Flexibilities that continue under the CR include home as the originating site for non-behavioral care, audio-only Medicare visits, expanded providers, and federally qualified health center (FQHC)/ rural health center (RHC) distant-site status.
  • With the legal lapse bridged, Medicare Administrative Contractors (MACs) are expected to resume and pay retroactively for claims impacted by telehealth services provided on or after October 1, 2025. Practices should watch for further CMS/MAC guidance.
  • The in-person requirement for behavioral telehealth visits for Medicare beneficiaries is delayed until January 30, 2026.

Government Shutdown Ends With Passage of H.R. 5371

The government shutdown has ended. After the Senate passed the package on November 10, 2025 (60–40), the House cleared the measure and sent it to the President, who signed the Continuing Resolution (H.R. 5371) into law on November 12, 2025, reopening the government and extending select flexibilities.

Key Medicare Telehealth Flexibilities Extended Through January 2026

The continuing resolution (CR) extends Medicare telehealth flexibilities, which were previously extended by the Consolidated Appropriations Act of 2023, through January 30, 2026. The following flexibilities are now extended:

  • Home as the originating site and no geographic restrictions for Medicare non-behavioral telehealth visits
  • Federally Qualified Health Centers and Rural Health Centers as distant-site providers
  • Audio-only non-behavioral telehealth visits
  • Telehealth meets the face-to-face recertification requirements for hospice care
  • Expanded provider eligibility for general telehealth (i.e., occupational therapists, physical therapists, speech-language pathologists, and audiologists)
  • The Acute Hospital Care at Home program
  • Delayed in-person visit requirements for behavioral telehealth visits

As shown above, with the CR’s new end date, the behavioral health in-person visit requirement timeline aligns with the extension window. Any clarification or additional guidance from the Centers for Medicare and Medicaid Services (CMS) will be included in our follow-up coverage.

Retroactive Medicare Claim Payments Expected

Though there is no specific wording, as previously mentioned, the writing of the CR intends to ensure retroactive payment for Medicare claims. Taken together with the CR’s new January 30, 2026 date, the affected Medicare telehealth flexibilities are now treated, in legal effect, as continuing through the lapse, which supports retroactive claims processing.

News coverage and telehealth advocates, such as ATA Action, have already reported that Medicare telehealth claims since October 1 will be processed and paid retroactively. We therefore expect Medicare Administrative Contractors (MACs) to begin releasing and reprocessing the impacted telehealth claims. We will provide updates again as the CMS issues any further operational instructions.

What Clinicians Should Do Now

If you have Medicare telehealth claims dated October 1, 2025, or later, you can prepare to submit them under the restored authorities. Continue to watch MLN Connects for code-level or batching instructions.

Looking Ahead: Building Stability for Telehealth in 2026

This shutdown has underscored that the “telehealth cliff” is a genuine concern, disrupting clinicians, patients, and organizations. We look to proposed legislation, such as the CONNECT for Health Act and the Telehealth Modernization Act of 2025, for more consistency in how telehealth policy is handled. Until those individual bills are passed through Congress, telehealth stakeholders will need to continue planning how their practices will adapt to these short-term extensions of telehealth flexibilities.

Legislators Discuss Telehealth, Provider Restrictions, and Rural Health Funding at the Telehealth Summit

By News

By: Chaunte’ Causey, Communications Manager, PCC

Charleston, SC – At the 13th Annual Telehealth Summit of South Carolina, lawmakers highlighted both the state’s progress in virtual care and the policy changes needed to strengthen access.
Sen. Deon Tedder stressed how telehealth helps patients who face transportation challenges, long work hours, or mental health stigma — and earned applause for calling for fair reimbursement for providers delivering the same services virtually.
Sen. Tom Davis cautioned that restrictive scope-of-practice rules for nurse practitioners, physician assistants, and other advanced practitioners could put South Carolina at a disadvantage for upcoming federal rural health funding.
Rep. Heath Sessions shared how repeated prior authorization delays affect patients, including his son, and noted that new legislation next session aims to reduce those barriers.
Their discussion reinforced the growing role of telehealth in expanding access statewide — and the need for strategic policy updates to support it.

PCC Takes Part in Richard Carroll Elementary School PTO Fall Festival

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By: Chaunte’ Causey, Communications Manager, PCC

Bamberg, SC – On November 7, 2025, Palmetto Care Connections team members Caroline Warren and Kamryn Williams attended the Richard Carroll Elementary School PTO Fall Festival with Bretta Kittrell, FNP from Bamberg Family Practice. The team hosted a fun and interactive table with a game for students and shared flyers and clinic cards highlighting local School-Based Telehealth services and clinic hours. The event brought together about 200 people for an evening of family fun, learning, and community connection.

 

Connecting Care During Diabetes Awareness Month

By News

By: Chaunte’ Causey, Communications Manager, PCC

More than 37 million Americans live with diabetes, and thousands of South Carolinians manage this chronic condition every day. November is American Diabetes Awareness Month, a time to highlight the importance of early detection, consistent monitoring, and ongoing support for those affected.

Through telehealth, managing diabetes has become more convenient and accessible than ever before. With virtual appointments, patients can stay connected to their healthcare providers without the need for frequent in-person visits—an especially valuable tool for those in rural areas.

Remote patient monitoring (RPM) allows providers to track blood sugar levels in real time, adjust treatment plans promptly, and help patients stay on target between appointments. Combined with nutrition counseling and educational support available online, telehealth gives patients more control over their health and peace of mind knowing their care team is just a video call away.

Telehealth is transforming how diabetes care is delivered—offering convenience, connection, and confidence to patients statewide. Palmetto Care Connections is proud to support the providers making that possible.

PCC Leads and Learns at the 2025 Rural Health Conference

By News

By: Chaunte’ Causey, Communications Manager, PCC

Hilton Head Island, S.C. – Palmetto Care Connections (PCC) was a proud participant and sponsor of the 2025 South Carolina Office of Rural Health Annual Conference, held November 4–6 in Hilton Head Island.  

The Annual Rural Health Conference brings together rural healthcare professionals, hospital administrators, educators, and community leaders to learn from experts and network with peers who share a commitment to strengthening healthcare across South Carolina.  

PCC CEO Kathy Schwarting served as moderator for the panel “Reimagining Care Delivery: Innovations and Impact in Telehealth and Virtual Care,” leading a discussion on how telehealth and virtual care models are transforming access to healthcare across the state.  

PCC CTO Matt Hiatt led a breakout session titled “Cybersecurity and AI in Rural,” discussing how cybersecurity and AI play a crucial role in protecting/advancing rural healthcare and protecting telehealth. 

Throughout the conference, PCC connected with many valued partners and allies in rural health, including the South Carolina Office of Rural Health (SCORH), SC Thrive, Allendale County Hospital, Lowcountry AHEC, Welvista, the MUSC College of Dental Medicine, and the South Carolina Center for Rural and Primary Healthcare.  

As a sponsor and exhibitor, Palmetto Care Connections was honored to engage with those who share its mission to improve access to healthcare services in South Carolina’s rural communities.   

13th Annual Telehealth Summit of South Carolina Connects, Empowers, and Inspires Healthcare Leaders

By News

By: Chaunte’ Causey, Communications Manager, PCC

Charleston, S.C. — The 13th Annual Telehealth Summit of South Carolina, hosted by Palmetto Care Connections (PCC), brought together more than 260 registrants, 60 speakers, and 30 sponsors and exhibitors for two and a half days of learning, collaboration, and inspiration. 

Held October 28–30 at the Francis Marion Hotel in Charleston, the Summit highlighted South Carolina’s leadership in telehealth innovation and the power of technology to strengthen healthcare access statewide.

A Gathering of Leaders and Innovators

This year’s Summit featured a dynamic lineup of keynote presentations, legislative discussions, and breakout sessions covering the full spectrum of telehealth—from clinical best practices and education to broadband expansion and health system strategy.

A highlight of the event was the Empowerment Keynote with Dr. Patrice “PBJ” Buckner Jackson, who inspired attendees to prioritize their own well-being while caring for others. Dr. PBJ reminded participants that burnout is real—and encouraged them to check their baggage, build boundaries, and discover their brilliance.

Throughout the conference, leaders from across healthcare, technology, and policy shared insights on how collaboration and innovation are reshaping the delivery of care in both urban and rural communities.

The Legislative Panel, featuring members of the South Carolina General Assembly, sparked thoughtful discussion on the future of telehealth policy and funding. The Telehealth Awards Ceremony was another major highlight, recognizing champions and pioneers who continue to move the mission of telehealth forward in South Carolina and beyond.

2025 Telehealth Awards Honorees

    • National Telehealth Champion Award– U.S. Senator Lindsey Graham
    • State Telehealth Champion Award – South Carolina Governor Henry McMaster
    • State Telehealth Legislative Champion Award – South Carolina Representative Mark Smith
    • Rick Foster Primary Care Telehealth Champion Award – Timothy Hensley, MD, MPS, FAAP & C. Stuart Simko, MD (Prisma Health)
    • Telehealth Innovator AwardLauren Johnson, MSN, APRN, FNP-BC (McLeod Health)
    • Telehealth Trailblazer Award – Kaitlin Hughes, BS, RMA (CareSouth Carolina, Inc.)
    • Telehealth Program of Excellence Award – MUSC Health Department of Emergency Medicine’s Telehealth Division
    • Telehealth Pioneer Award – Presented in memory of the Michael Haschker

Poster Presentation Winners

  • Programmatic Category: From Wait to Wellness: How MUSC Telepsychiatry is Reshaping ED Care

  • Scientific and People’s Choice Category: The Trinity of Correctional Telehealth: Primary, Specialty, and Urgent Care

The Summit’s success was made possible through the support of 30 sponsors and exhibitors, representing healthcare systems, broadband providers, and technology innovators. Their participation fostered valuable connections among attendees and strengthened collaboration across sectors working to advance access to care.

Continuing the Mission

From interactive experiences in the Connect, Empower, and Inspire Zones to engaging breakout sessions, participants left the Summit with practical tools, fresh ideas, and renewed motivation to drive telehealth progress across South Carolina.

“Each year, the Telehealth Summit reminds us that innovation in healthcare begins with collaboration,” said Kathy Schwarting, CEO of Palmetto Care Connections. “We’re proud to see so many leaders come together to share ideas and drive progress for South Carolinians.”

Palmetto Care Connections extends its gratitude to all attendees, speakers, sponsors, exhibitors, poster presenters, and volunteers who made the 2025 Summit an outstanding success.