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Chaunte Causey

PCC Leads and Learns at the 2025 Rural Health Conference

By News

By: Chaunte’ Causey, Communications Manager, PCC

Hilton Head Island, S.C. – Palmetto Care Connections (PCC) was a proud participant and sponsor of the 2025 South Carolina Office of Rural Health Annual Conference, held November 4–6 in Hilton Head Island.  

The Annual Rural Health Conference brings together rural healthcare professionals, hospital administrators, educators, and community leaders to learn from experts and network with peers who share a commitment to strengthening healthcare across South Carolina.  

PCC CEO Kathy Schwarting served as moderator for the panel “Reimagining Care Delivery: Innovations and Impact in Telehealth and Virtual Care,” leading a discussion on how telehealth and virtual care models are transforming access to healthcare across the state.  

PCC CTO Matt Hiatt led a breakout session titled “Cybersecurity and AI in Rural,” discussing how cybersecurity and AI play a crucial role in protecting/advancing rural healthcare and protecting telehealth. 

Throughout the conference, PCC connected with many valued partners and allies in rural health, including the South Carolina Office of Rural Health (SCORH), SC Thrive, Allendale County Hospital, Lowcountry AHEC, Welvista, the MUSC College of Dental Medicine, and the South Carolina Center for Rural and Primary Healthcare.  

As a sponsor and exhibitor, Palmetto Care Connections was honored to engage with those who share its mission to improve access to healthcare services in South Carolina’s rural communities.   

13th Annual Telehealth Summit of South Carolina Connects, Empowers, and Inspires Healthcare Leaders

By News

By: Chaunte’ Causey, Communications Manager, PCC

Charleston, S.C. — The 13th Annual Telehealth Summit of South Carolina, hosted by Palmetto Care Connections (PCC), brought together more than 260 registrants, 60 speakers, and 30 sponsors and exhibitors for two and a half days of learning, collaboration, and inspiration. 

Held October 28–30 at the Francis Marion Hotel in Charleston, the Summit highlighted South Carolina’s leadership in telehealth innovation and the power of technology to strengthen healthcare access statewide.

A Gathering of Leaders and Innovators

This year’s Summit featured a dynamic lineup of keynote presentations, legislative discussions, and breakout sessions covering the full spectrum of telehealth—from clinical best practices and education to broadband expansion and health system strategy.

A highlight of the event was the Empowerment Keynote with Dr. Patrice “PBJ” Buckner Jackson, who inspired attendees to prioritize their own well-being while caring for others. Dr. PBJ reminded participants that burnout is real—and encouraged them to check their baggage, build boundaries, and discover their brilliance.

Throughout the conference, leaders from across healthcare, technology, and policy shared insights on how collaboration and innovation are reshaping the delivery of care in both urban and rural communities.

The Legislative Panel, featuring members of the South Carolina General Assembly, sparked thoughtful discussion on the future of telehealth policy and funding. The Telehealth Awards Ceremony was another major highlight, recognizing champions and pioneers who continue to move the mission of telehealth forward in South Carolina and beyond.

2025 Telehealth Awards Honorees

    • National Telehealth Champion Award– U.S. Senator Lindsey Graham
    • State Telehealth Champion Award – South Carolina Governor Henry McMaster
    • State Telehealth Legislative Champion Award – South Carolina Representative Mark Smith
    • Rick Foster Primary Care Telehealth Champion Award – Timothy Hensley, MD, MPS, FAAP & C. Stuart Simko, MD (Prisma Health)
    • Telehealth Innovator AwardLauren Johnson, MSN, APRN, FNP-BC (McLeod Health)
    • Telehealth Trailblazer Award – Kaitlin Hughes, BS, RMA (CareSouth Carolina, Inc.)
    • Telehealth Program of Excellence Award – MUSC Health Department of Emergency Medicine’s Telehealth Division
    • Telehealth Pioneer Award – Presented in memory of the Michael Haschker

Poster Presentation Winners

  • Programmatic Category: From Wait to Wellness: How MUSC Telepsychiatry is Reshaping ED Care

  • Scientific and People’s Choice Category: The Trinity of Correctional Telehealth: Primary, Specialty, and Urgent Care

The Summit’s success was made possible through the support of 30 sponsors and exhibitors, representing healthcare systems, broadband providers, and technology innovators. Their participation fostered valuable connections among attendees and strengthened collaboration across sectors working to advance access to care.

Continuing the Mission

From interactive experiences in the Connect, Empower, and Inspire Zones to engaging breakout sessions, participants left the Summit with practical tools, fresh ideas, and renewed motivation to drive telehealth progress across South Carolina.

“Each year, the Telehealth Summit reminds us that innovation in healthcare begins with collaboration,” said Kathy Schwarting, CEO of Palmetto Care Connections. “We’re proud to see so many leaders come together to share ideas and drive progress for South Carolinians.”

Palmetto Care Connections extends its gratitude to all attendees, speakers, sponsors, exhibitors, poster presenters, and volunteers who made the 2025 Summit an outstanding success.

November is Alzheimer’s Disease Awareness Month

By News

By: Chaunte’ Causey, Communications Manager, PCC

November is recognized as Alzheimer’s Disease Awareness Month — a time to shine a light on the millions of Americans living with Alzheimer’s and other forms of dementia.

Common symptoms include memory loss that disrupts daily life, confusion about time or place, difficulty completing familiar tasks, trouble finding words, and changes in mood or personality. Recognizing these early warning signs can make a meaningful difference in accessing timely care and support.

In South Carolina, organizations such as the South Carolina Alzheimer’s Network and the South Carolina Department on Aging (SCDA) are working to expand access to resources and care for individuals and families affected by Alzheimer’s disease. The Alzheimer’s Resource Coordination Center (ARCC), operated by SCDA, provides dementia-specific respite, adult day programs, and educational opportunities — including telehealth support for Alzheimer’s patients and caregivers. These virtual services help reduce isolation, enhance caregiver education, and improve overall quality of life for families across the state.

The South Carolina Alzheimer’s Network, led by MUSC Health, connects healthcare providers, community programs, and family caregivers to create a comprehensive system of care. Through telehealth consultations and coordinated outreach, the network helps ensure that patients receive early diagnosis, personalized treatment plans, and consistent follow-up — regardless of where they live.

Palmetto Care Connections remains committed to promoting technology that supports aging in place and improves access to care. By combining compassion and innovation, telehealth is making it easier for families to stay connected, informed, and supported.

Palmetto Care Connections Attends SCPHA Annual Conference

By News

By: Chaunte’ Causey, Communications Manager, PCC

Palmetto Care Connections attended the South Carolina Primary Healthcare Association Annual Conference, held October 17–19, 2025, in Myrtle Beach, SC. The event brought together more than 250 Public Health professionals and their allies from across the state to collaborate, network, and advance their knowledge in healthcare innovation and technology. 

Representing PCC, Chief Technology Officer Matt Hiatt shared how our Remote Patient Monitoring (RPM) and Broadband Filing Services help Federally Qualified Health Centers (FQHCs) strengthen connectivity and improve patient care. Attendees were able to learn more about PCC’s partnerships with FQHCs and how these collaborations enhance healthcare delivery through telehealth, reliable broadband access, and technology support.

Participation in events like this helps PCC stay connected to emerging trends and ensure that our services continue to meet the evolving needs of South Carolina’s healthcare community.

National Health Education Week – October 19-25, 2025

By News

By Chaunte’ Causey, Communications Manager, PCC

October 19–25, 2025, marks National Health Education Week, a national observance that highlights the importance of learning how to take charge of our own health. 

Health education is more than just sharing information—it’s about helping people understand their options, asking the right questions, and feeling confident using the tools and resources available to them. Whether it’s managing a chronic condition, learning how to use telehealth, or connecting with local healthcare providers, knowledge plays a key role in improving health outcomes. 

At Palmetto Care Connections (PCC), health education is woven into our work in telehealth, technology, broadband, and education. By helping individuals and healthcare providers access reliable information and digital tools, PCC supports stronger, healthier communities across South Carolina. 

National Health Education Week is a reminder that informed communities are healthier communities—and that access to clear, accurate information is one of the most powerful tools for better care. 

Palmetto Care Connections Supports Veterans at Franklin UMC Outreach Center Launch

By News

By: Chaunte’ Causey, Communications Manager, PCC

On October 3, 2025, Palmetto Care Connections (PCC) joined community members at Franklin United Methodist Church in Denmark, SC, to celebrate the grand opening of the church’s new Community Outreach Center. 

PCC team members Caroline Warren and Liz Saitz attended the event, where they demonstrated telehealth equipment and shared information to help attendees learn more about how telehealth can support access to care. 

The grand opening drew about 40 attendees, many of them veterans and community members. The celebration brought together several veteran-focused organizations, including the Veterans Resource Center at Voorhees University, the Department of Homeless Veterans, Disabled American Veterans, Soldiers’ Angels, the National Order of the Trench Rats, and leaders such as Col. Kimberly Greene, Director of the Veterans Resource Center, and Norman Bryant, Disabled American Veterans and VA Voluntary Services Coordinator. 

As part of this partnership, PCC and Clemson Rural Health will begin offering clinical hours at Franklin UMC on Wednesday mornings from 10 a.m.–12 p.m. starting in November. During these hours, community members can see a healthcare provider via telehealth, with a designated telepresenter on site to assist with scheduling and conducting visits. Walk-in appointments will be available on a first-come, first-served basis, and patients may also schedule a visit in advance by contacting Caroline Warren, Telehealth Coordinator, at 803-956-6070. Patients’ insurance will be billed at the time of service. If a patient does not have insurance, self-pay options are available. 

PCC is thankful for the opportunity to collaborate with these organizations and continue supporting veterans and the communities we serve. 

If your organization is interested in learning more about how telehealth can expand access to care, Palmetto Care Connections is here to help.  Call our office to learn more about how we can support your telehealth initiatives – 803-245-2672. 

October is Cybersecurity Awareness Month: Protecting Yourself in a Connected World

By News

By: Chaunte’ Causey, Communications Manager, PCC

October is Cybersecurity Awareness Month — a reminder that staying safe online is everyone’s job. At Palmetto Care Connections (PCC), we believe technology should empower, not expose you. 

 

Why It Matters

One wrong click or one weak password can open the door to serious trouble: identity theft, data loss, or financial harm. For healthcare providers, especially, staying secure protects patient privacy—and your credibility.

  • 259 million Americans had health data breached in 2024 — nearly three out of four people.
  • The average health care breach costs $7.42 million, the highest of any industry.

 

Steps You Can Take Today

  • Think before you click — Don’t open links or attachments from unknown senders.
  • Use strong, unique passwords + Multi-factor Authentication.
  • Keep your devices up to date — install updates when your phone or computer asks.
  • Back up your data — store copies offline or securely in the cloud.

 

For detailed, practical tips on spotting and avoiding scams, check out PCC’s Digital Scam Protection Safety Guide.

Prefer hands-on learning? Take PCC’s Internet Safety Basics module on our e-learning platform.

Let’s Do This Together

This Cybersecurity Awareness Month, start the conversation. Share these resources with coworkers, friends, and loved ones. A safer online world happens when everyone does their part.

October: Breast Cancer Awareness Month

By News

By: Chaunte’ Causey, Communications Manager, PCC

Every October, communities across the nation come together to recognize Breast Cancer Awareness Month—a time dedicated to raising awareness, honoring survivors, and remembering those we’ve lost to this disease. At Palmetto Care Connections (PCC), we understand that healthcare access goes beyond routine check-ups—it’s about making sure individuals in every community, especially rural South Carolina, have the resources they need for early detection, treatment, and support. 

Why This Month Matters 

Breast cancer is the most common cancer among women worldwide. While treatment and survival rates have improved over the years, early detection remains the single most important factor in saving lives. Screenings like mammograms can catch cancer in its earliest stages, often before symptoms appear. For those living in rural areas, limited access to healthcare facilities can make timely screenings more difficult—which is why raising awareness and connecting people to resources is critical. 

The Power of Prevention and Early Detection 

  • Screenings save lives: Regular mammograms can reduce the risk of dying from breast cancer by detecting it early. 
  • Know the signs: Lumps, changes in breast shape, skin dimpling, or nipple discharge should never be ignored. 
  • Family history matters: Understanding your family’s medical history helps determine your personal risk. 

Supporting Rural Communities 

For many South Carolinians, challenges like distance, lack of transportation, or limited access to specialists can delay care. PCC works to close these gaps through telehealth, broadband expansion, and digital literacy training—tools that connect patients in rural communities with healthcare providers when it matters most. Ensuring women have both the knowledge and the ability to access screenings is a step toward saving more lives. 

A Call to Action 

This October, take a proactive step for yourself and your loved ones: 

  • Schedule your mammogram or encourage a friend to do the same. 
  • Share information about available resources in your community. 
  • Support organizations that help provide care and education to underserved areas. 

Breast Cancer Awareness Month is about more than wearing pink—it’s about spreading knowledge, fostering prevention, and making sure every individual has the opportunity for early detection and quality care. 

At Palmetto Care Connections, we remain committed to improving access to healthcare for rural and underserved communities across South Carolina. Together, we can raise awareness, support one another, and work toward a future where breast cancer takes fewer lives. 

 

Telehealth Awareness Week: Why It Matters for South Carolina

By News

By: Chaunte’ Causey, Communications Manager, PCC

September 14–20 marks Telehealth Awareness Week, a nationwide observance led by the American Telemedicine Association (ATA) to highlight how virtual care is transforming healthcare.


Here in South Carolina, Governor Henry McMaster has also issued a proclamation recognizing this week as Telehealth Awareness Week in the Palmetto State—underscoring just how vital telehealth has become for our communities.


For Palmetto Care Connections (PCC), this week is about more than awareness—it’s about action.

What Telehealth Means for South Carolina

In rural communities across our state, distance and access are two of the biggest challenges to care. For many patients, seeing a specialist can mean hours of travel, lost wages, and added costs. Telehealth changes that by bringing healthcare to the patient instead of the other way around.

  • Access – Telehealth connects patients in underserved areas to primary care doctors, specialists, and behavioral health providers without long commutes.

  • Affordability – Families save on travel expenses and missed workdays, while providers can reduce costly no-shows.

  • Consistency – Remote patient monitoring and virtual visits allow for better follow-up between in-person appointments, especially for those managing chronic illnesses.

Why Awareness Matters

Despite its proven benefits, telehealth is still underutilized. Studies show that older adults and rural minority groups often use telehealth less than their peers, creating disparities in care. Awareness is the first step to creating access —by educating communities, training individuals to use digital devices, and ensuring providers and patients understand their telehealth options.


That’s where PCC’s work comes in. Through telehealth implementation, broadband expansion, and digital literacy training and education in all 46 counties across South Carolina, we’re helping communities harness the power of technology to improve their health and quality of life.

The Bigger Picture

Telehealth isn’t just a convenience—it’s essential care. From managing everyday health concerns to addressing maternal health and behavioral health needs, telehealth ensures no one is left behind simply because of where they live.


Telehealth Awareness Week is a reminder that healthcare should be close to home and accessible for all South Carolinians. By continuing to expand telehealth opportunities, PCC and our partners are making sure rural residents have the same chance at wellness as anyone else.

👉 Learn more about how PCC supports telehealth in South Carolina: https://www.palmettocareconnections.org/telehealth/telehealth-special-events/
📲 Join the conversation: #TelehealthAwarenessWeek #TelehealthIsHealth #StayConnectedSC

Protecting Telehealth Access for South Carolinians

By News

By: Chaunte’ Causey, Communications Manager, PCC

Telehealth has become a lifeline for many South Carolinians—particularly in rural and underserved communities where distance, transportation challenges, and limited provider availability can delay care. With current flexibilities set to expire on September 30, 2025, patients and providers are looking for clarity on what comes next.
 The Creating Opportunities Now for Necessary and Effective Care Technologies (CONNECT) for Health Act of 2025 (H.R. 4206/S. 1261) is the most comprehensive proposal under consideration. It would

For South Carolina, this would mean seniors, patients managing chronic diseases, and those seeking mental health care could continue receiving services without unnecessary delays or obstacles.

Medicare Reimbursement for Providers:
Right now, Medicare reimbursement for telehealth is only secure through September 30, 2025. Providers are reimbursed at rates comparable to in-person visits—a policy that has enabled rural clinics and small practices to deliver care virtually.
If these policies are not extended, reimbursement could revert to outdated limits, leaving many providers unable to sustain their telehealth programs. For South Carolina, that means uncertainty in long-term planning, staffing, and investment in telehealth technology.
Why Action Is Urgent
If Congress does not act before October 1:
The progress of the last five years would be lost—and South Carolina patients would feel the impact immediately.
Why It Matters for South Carolina
Telehealth is not just convenience; it’s access.
Take Action
Patients, providers, and advocates all have a role to play. Contact your representatives in Congress and urge them to support legislation that makes Medicare telehealth flexibilities permanent.
Looking Ahead
As the September 30 deadline approaches, Palmetto Care Connections will continue to share timely updates. Telehealth has proven its value. Ensuring its long-term stability will help providers continue delivering high-quality care to South Carolinians wherever they are.