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Chaunte Causey

New USC clinic tackles mental health provider shortage in rural South Carolina

By News

By Carol J.G. Ward, University of South Carolina

 

A new clinic expected to launch this summer will provide free care for those in South Carolina with limited access to counseling services either because of gaps in service, financial and insurance concerns, or their location in a rural community.

The student-operated, faculty-directed clinic, a project of the School of Medicine Columbia’s Counseling and Rehabilitation Program, initially aims to alleviate the shortage of providers for rural residents in Bamberg, Calhoun, Fairfield, Orangeburg and Chester counties. It also will provide a practicum opportunity for students in the program with a goal of developing and maintaining a pipeline of counselors who stay and work in their communities.

“We’re able to give back to the community by offering services, providing resources and addressing the needs of those who may fall through the cracks, while also training our students,” says professor Taryn Richardson, who serves as practicum and internship coordinator. “We can harness the passion of our students with a built-in training opportunity to offer service to their communities.”

The USC School of Medicine Columbia’s Clinic for Counseling and Assessment, funded by a grant from the South Carolina Center for Rural and Primary Health Care, will offer some in-person services and will also use Palmetto Care Connections HIPAA-compliant telehealth platform to expand its reach and impact.

The clinic has progressed rapidly from vision to its impending launch, and Sacco-Bene credits the community partnerships and trust they’ve been able to build. They’re also relying on those partnerships to get the word out about the clinic to potential clients when it opens.

“We’ve had wonderful collaboration with agencies and organizations in these rural areas to support our efforts to build the workforce,” says program director Christine Sacco-Bene. “We’ve worked to build trust and connections for referrals through strategic outreach with care providers, schools, churches, barber shops, you name it.”

Practical learning opportunities

Emily Boening, who earned her master’s degree in Counseling and Rehabilitation from the University of South Carolina School of Medicine Columbia in 2023, says the clinic is an exciting new opportunity for both students and the community.

“These clinics offer more accessible counseling to community members who may not otherwise afford or participate in services,” Boening says. “They also allow students to gain real-world experience with a variety of clients without being siloed into one population.”

A key component of the Counseling and Rehabilitation Program is practical experiences such as shadowing, networking, and practicum and internship opportunities for students to build on their classroom education.

“As a clinician, hands-on learning opportunities helped to solidify my counseling identity and find the path that was right for me, and for future clients, it helped me gain confidence and competency in my skills delivery,” says Melissa Milligan (’24 master’s).

Internships are sourced through partnerships with state agencies, hospitals, community organizations, advocacy centers, and care providers. In some cases, students have pre-established connections where they want to pursue their clinical experience, Richardson says.

“These experiences provide real-life insight into the field by providing the opportunity to translate and use what I’ve learned outside of class,” says Anye’a Pinnock, who will complete her master’s degree this summer. “Learning about skills such as rapport building, case management and advanced empathy are only as effective as they are practiced.”

Boening adds that the oversight and protection of site and faculty supervisors through weekly group consultations and supervision meetings provides valuable feedback on recorded sessions, support when a student faces a challenge, and group discourse on relevant topics.

Because students are located statewide, they are often placed in internships within their communities that not only benefit their experiential learning but also help to address gaps in care, Richardson says.

“I look at practicum and internships as a long interview,” she says. “Many times, our students are offered a position that allows them to serve in their hometowns. Clients benefit because they have someone who’s truly invested.”

Growing enrollment

The Counseling and Rehabilitation Program has been part of the School of Medicine Columbia since the 1990s. It offers both the master’s program – with specialties in clinical rehabilitation counseling, clinical addiction counseling and career counseling – and an 18-hour certificate program in psychiatric rehabilitation studies.

“A few medical schools have their counseling as part of their curriculum, but it’s more the exception than the norm. The constellation of specialties that students can engage in sets USC’s program apart,” says Paul Toriello, assistant dean for Clinical Graduate Programs, and a professor of neuropsychiatry and behavioral sciences.

Because it’s in the medical school, students also interact with various medical and health professions, which enhances an interdisciplinary and holistic approach to health and mental health, Sacco-Bene says.

Enrollment has increased 48 percent increase since 2020 (from fewer than 50 to 78), with a diverse student body ranging from recent graduates to those in their second or third career. The hybrid format of the program with synchronous online classes allows students across the state and region to balance work and education. The program includes several mandatory in-person meetings per semester including learning community Saturdays, which serve as mini-conferences.

“We have 23-year-olds, and we have 73-year-olds as our students, which brings a richness and depth to our learning community,” Sacco-Bene says. “They bring a great deal of lived experience and diverse perspectives that we’re able to leverage and build from.”

Boening, Milligan and Pinnock started their journeys from different backgrounds and life stages, but the three women shared similar goals when they chose counseling and rehabilitation as a career.

Milligan, who has a background in elementary education, says she felt she could have a bigger impact outside the classroom. She has continued her education in other areas and says completing the program at USC’s School of Medicine Columbia is the best decision she ever made.

Her current work as a clinical counselor at Epworth Upstate Counseling allows her to approach service from a big picture perspective. She works mainly with children ages four to 18.

“I intentionally seek opportunities to educate, advocate and serve within the community and to use my rehabilitation knowledge to help those who need my services,” she says.

After deciding her job as a public relations consultant wasn’t a good fit for her goals, Boening sought a career more aligned with her interests and experience. She is now self-employed as a licensed professional counselor-associate and works to empower marginalized and disenfranchised populations to become changemakers. Her specialties include LGBTQIA+ folx, ADHD, relationships (couples and poly systems) and college students.

“I find that LGBTQIA+ folx often look for counselors who are part of their community, as we can work from professional and lived experience authentically,” Boening says. “As clients feel this support, they can pour their energy and capacity into their communities and those around them while maintaining their own well-being.”

With the completion of her master’s degree just a few months away, Pinnock is on the brink of attaining her lifelong goal of becoming a licensed professional counselor. She plans to provide rehabilitative care with a goal of improving the quality of life for clients experiencing mental health disorders such as anxiety and depression, life transitions and substance use. She will bring her perspective as a member of the Army National Guard to her practice and hopes to use her counseling and rehabilitation skills to serve the military population as well.

Making an impact

All three say the education and experiences provided in the medical school’s Counseling and Rehabilitation Program provide the practical skills development and theoretical classroom learning for successful client relationships.

“The professors motivate students to become engaged in all aspects of learning and community beyond our personal goals,” Boening says, adding that she was encouraged to participate in research and write for academic journals.

Graduates from the program have a broad range of professional opportunities, including clinical work and private practice, addiction or trauma centers, hospitals, state agencies, administration and nonprofit organizations. Some are serving the USC population through the Student Disability Resource Center and the Athletics Department.

“Students in the program come with a sense of purpose and mission, willing to make financial sacrifices for their calling,” Toriello says. “They put their soul into their careers.”

Milligan says the emphasis on practical experiences to reinforce classroom learning has given her an edge in serving others.

“Counseling is a lifelong learning opportunity that comes along with new skills, theories and practices,” she says. “You can only truly become good at if you get out there and do the work hands on.”

 

Link to original article:  New USC clinic tackles mental health provider shortage in rural South Carolina – USC News & Events | University of South Carolina

PCC Team Hosts Telehealth Kickoff at Mullins Library

By News

By Chaunte’ Causey, Communications Manager, PCC

Palmetto Care Connections (PCC) recently traveled to Mullins, SC, to host a Telehealth Kickoff event at the Mullins Library, aimed at increasing awareness and usage of the newly installed telehealth cart available to the public. 

The event was led by PCC’s Project Coordinator Liz Saitz and Telehealth Coordinator Caroline Warren. Together, they demonstrated how the telehealth equipment can be used to connect with healthcare providers, right from the library. 

Attendees had the opportunity to participate in mock telehealth visits, providing a hands-on experience to better understand how the system works. PCC team members also conducted additional training for library staff, ensuring they felt confident supporting patrons with telehealth access moving forward. 

One memorable moment came when a local gentleman, who had been using the library’s internet, expressed genuine interest in how the telehealth cart could benefit him. His curiosity and engagement served as a powerful reminder of the real impact this technology can have for residents with limited access to traditional care. 

The event welcomed 12 attendees and was geared toward introducing the Mullins community to a new way to connect with healthcare services—bridging the gap between technology and health equity in rural South Carolina. 

PCC Hosts Digital Literacy Training in Norway, SC Thanks to Spectrum Grant

By News

By Chaunte’ Causey, Communications Manager, PCC

On April 23, Palmetto Care Connections (PCC) hosted a Digital Literacy Training in the town of Norway, South Carolina, empowering residents with essential skills to confidently navigate today’s digital world. The training was made possible through a generous $25,000 Spectrum Digital Education Grant awarded to PCC, following a broadband expansion project launched last December by Spectrum and the South Carolina Broadband Office. 

That project brought gigabit broadband services and a public Wi-Fi access point to Norway, opening new doors for connectivity in this rural community. The digital literacy class was one of the first major follow-up efforts, aiming to ensure that residents don’t just have access to high-speed internet—but also know how to use it.

Held at 3 Crosses Outreach, the training welcomed 23 participants, including Norway Mayor Lynn Garrick. Each attendee received a Dell laptop and hands-on instruction on everything from setting up their device and logging onto the internet, to navigating basic email functions and practicing internet safety. Participants were also trained to use their new laptops for telehealth visits, learning how to connect with their healthcare providers from home—an increasingly vital option for rural residents.

“We’re proud to help bridge the digital divide in towns like Norway,” said PCC Digital Literacy Manger Ashlee Parra. “Thanks to partners like Spectrum and local supporters like 3 Crosses Outreach, we’re not just talking about access—we’re providing the tools and training that turn access into opportunity.”

PCC is committed to continuing its digital inclusion work and looks forward to returning to Norway in the fall for another round of classes. With broadband now within reach, the focus is on ensuring no one gets left behind.

World Immunization Week: A Shot at Health for Every South Carolinian

By News

By: Chaunte’ Causey, Communications Manager, PCC

World Immunization Week, observed April 24–30, is a global reminder that vaccines save lives—and access to them should never depend on where you live. At Palmetto Care Connections (PCC), we’re proud to support efforts that make immunizations more accessible for rural communities across South Carolina. 

Vaccines protect people of all ages from serious, preventable diseases. According to the World Health Organization, immunizations have saved 6 lives every minute since 1974. But in many rural areas, challenges like transportation, internet access, and fewer healthcare providers can make it harder for people to stay up to date on their shots. That’s where PCC comes in. 

Through digital literacy classes, device lending programs, and rural access sites, we help bridge the gap between underserved communities and the healthcare resources they need—including vaccinations. By empowering people to connect with providers online, schedule appointments, and access accurate health information, we’re making it easier to protect entire families. 

PCC also works closely with healthcare and community partners to support mobile vaccine clinics and other outreach efforts that bring care directly to rural areas. 

This World Immunization Week, we encourage everyone to check their vaccine status, support loved ones in accessing care and share trusted information. Together, we can ensure every South Carolinian—no matter where they live—has a fair shot at a healthier future. 

Bridging the Digital Divide: PCC Hosts Hands-On Training in Barnwell County

By News

Palmetto Care Connections (PCC) proudly hosted a Digital Literacy Training on Tuesday, April 16th at the Barnwell County Library, where 15 participants took part in the hands-on class designed to help individuals better navigate the digital world. 

Funded by the South Carolina Telehealth Alliance (SCTA), the training provided attendees with essential skills such as how to safely browse the internet, use email, access telehealth services, and connect with loved ones online. Whether participants were learning how to turn on a device for the first time or looking to sharpen existing skills, PCC’s team made sure everyone walked away more confident and connected. 

“Digital access is a necessity—not a luxury—in today’s world,” said Chaunté Causey, Communications Manager at PCC. “Classes like this help ensure that rural communities are not left behind in the digital age, especially when it comes to accessing healthcare and important resources online.” 

The training session is one of many that PCC offers across South Carolina, with the goal of empowering residents with the knowledge and tools they need to thrive in a connected world.